Privacy Policy.
Last updated: August 2026
PT Solusi Rekatama Makmur ('SRM', 'we', 'us', or 'our') respects your privacy and is committed to protecting the confidential engineering data and personal information you share with us.
1. Information We Collect
When you interact with our website, request quotations (RFQs), or consult our engineering team, we may collect: (a) Contact information (name, company, phone/WhatsApp, email address, job role); (b) Technical project data (equipment models, process requirements, fluid specifications, project timelines); and (c) Website analytics (browser type, device information, and pages visited via aggregated privacy-compliant telemetry).
2. How We Use Your Information
We use the information collected solely to: (a) Prepare and deliver accurate technical proposals and official quotations; (b) Provide engineering consultation, commissioning, and after-sales service; (c) Respond promptly to your inquiries within our guaranteed service windows; and (d) Maintain compliance with statutory industrial and tax obligations.
3. Industrial Confidentiality & Data Security
We understand the sensitivity of industrial automation designs, plant layouts, and manufacturing processes. All proprietary client data, CAD designs, and application specifications shared with PT Solusi Rekatama Makmur are treated with strict confidentiality and protected by technical access controls and non-disclosure obligations.
4. Cookies & Web Analytics
Our website uses essential session cookies to preserve your language preferences and interactive form state. We do not sell, rent, or trade your personal data with third-party advertisers or data brokers.
5. Third-Party Principal Coordination
In cases where your system requires specialized manufacturer warranty registration, custom part ordering, or factory certifications (e.g. Graco, Yaskawa, Meijiflex, Electron), relevant equipment parameters may be shared with authorized principals strictly for order fulfillment and technical warranty compliance.
6. Your Rights & Data Inquiries
You may at any time request to review, correct, update, or delete your contact records from our communications database by contacting our data protection coordinator.
7. Contact Information
If you have questions regarding this Privacy Policy or our data handling practices, please contact us at sales@solusirm.com or visit our Technical Center at MM2100 Industrial Town, Jl. Selayar Blok B2 No. 3A, Cibitung, Bekasi 17520.